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Onegroup Holidays

FAQ’S

What Travel Documents Do I Need ?


One must possess a passport which is valid for minimum 6 months from the date of entry


into India. Many countries have been included in the list of countries whose citizens are


provided E-Visa facility provided they apply 72 hours in advance. Other nationals need to


obtain Indian visa in advance to enter India.


Do I Need an International Certificate of Vaccination ?


There is no need of any vaccination except for travellers coming from Africa, South America


need yellow fever vaccinations.


What Is the Best Time to Visit India ?


It depends on which part of India if you wish to visit. In case you are interested in visiting


Ladakh or other parts of Himalaya then summer season is the best time. If you want to visit


Rajasthan, other parts of North India or Souht India then winter season ( October till March )


is ideal period. Even travelling during monsoon months (July – September) is also not a bad


idea to visit Rajasthan and other places it presents a good tourism opportunity during this


time as one can stay at Luxury or Palace hotels without spending a fortune during those


months.


How Should I Travel Around in India ?


The best way to travel within India is to travel by road as this offers you an opportunity to


have a glimpse of real INDIA as you can visit en-route villages and small forts at your own


pace which is not possible by air or by train. But, if you are travelling to long distance, then


taking a flight or trains can be more convenient and to save time.


Do I Need Medical/travel Insurance ?


Yes. It is advisable that you buy a comprehensive medical / travel insurance in advance


from your country before travelling to India.


If at All, I Have to Use a Travel Agent / Tour Operator, Why State


Express ?


OneGroup Holidays, born in 2019, is one of the leading and most reputed travel agencies


specializing in inbound tours. We are approved by MSME, (Government of India).. We are


MSME approved travel agency and have our own fleet of cars and coaches with experience


drivers. We have multi lingual executives to ensure that our guests do not have any


language problem.


 


What Services Do We Offer ?


W are a one stop travel shop and provide every kind of travel related services for any


occasion – business or pleasure or both. We organize all arrangements for conferences,


trade fairs, exhibitions and events. We specialise in incentive tours, weddings and


honeymoons, health tourism, pilgrimage tours, adventure tours or any special interest tours


anywhere in India and also to neighbouring countries. You can read in detail about our


services by Clicking Here


Do You Provide Only All Inclusive Package Tours ?


We offer all inclusive package tours. but on request, we can also provide particular services


only viz. hotel reservation, car / coach hire with driver, flight / train tickets, etc for those who


do not want to buy entire services from us for any reason.


How Do I Plan My Tour ?


It is simple with us. You may get details of well designed tour packages in our digital


brochure. if want a particular tailor made tour, let us know your requirements and we can


help you designing your trip keeping in mind your specifications and budget.


How Can I Book My Tour with You ?


If you are interested in booking any of our brochure tours, you may, You may simply send


us an email giving us your details.


What Is Included in Your Tour Cost ?


Our tour cost usually includes hotel accommodations with breakfast, all transfers, city tours


and excursions by private air-conditioned car / van / coach depending on number of


persons with as per itinerary, train fare if applicable, local English speaking or other foreign


language speaking guides if available for city tours, entrances fee to monuments, our


assistance on arrival and during the tour, Our cost may also include some special


attractions viz elephant ride, camel safari, boat ride and all taxes. We can also include


lunches & dinner, domestic flights and other services on request. at supplement cost.


What about Payment Terms ?


We normally need an advance amount once we are able to confirm you arrangements for


the tour. The amoutn depends on the services you may require for the tour. This can be


paid through bank transfer (before arrival) credit card, traveller’s cheques or cash. We need


balance payment before arrival. The exact terms will be given at the time of reservation.


What If I Have to Make Any Changes in the Tour for Any Reason ?


We shall do our best to make changes as per your request and shall not charge you


anything unless there is penalty charged by principal suppliers for making these changes.


What Kind of Cars Do You Provide on Your All Inclusive Tours ?


We normally provide air-conditioned Swift D’Zire in case of 2-3 persons, Toyota Innova in


case of 4 persons, Tempo Traveler for 5 – 8 persons, Mini Coach for 9 – 15 persons and


Large coaches for larger groups. In case if you need a more luxurious vehicle, we can


provide you the same but there may be extra cost applicable in such case. To get details of


all the vehicles available in our fleet, you may Click Here


What Star Rating Are Your Hotels ?


We provide minimum Standard category hotels which mean 3 star hotels, superior or First


class of hotels are 4 star or equivalent and deluxe hotels which are 5 star or 5 star deluxe


hotels. At few places, deluxe or first class hotels are not there and in such case, we shall


provide best available hotels which may not confirm to deluxe or first class category. We


also include heritage / palace and charming boutique hotels in our packages and can send


you special cost for tours with hotels as per your choice.


Will I Know Which Hotels I Will Be Staying in Before I Go ?


Yes, we will send you a detailed list of hotels at the time of confirmation of our services and


before asking you for advance payment.


Do You Have Experienced Guides in Different Cities of India ?


We have English speaking guides all over INDIA. At many places , we also have french ,


German , Spanish ,Italian and Japenese and other language speaking guides. We can also


provide accompanying foreign language speaking tourist guides for individuals and groups.


The availability of foreign language speaking guides can be confirmed at the time of


reservation.


Who Will I Meet on My Arrival in India ?


You will be greeted by our representative at airport on your arrival. He shall be holding a


placard of your name for identification. We shall also provide you list of emergency 24 hours


contact numbers for any emergency.


If I Come Across Any Problem During My Trip, How Would You Help


Me ?


 


We provide truly 24 X 7 assistance. Our office is open 24 hours a day which means that you


will always have someone to assist you even at any point of time. We shall also give you


mobile nos. of executives who you may call in case of any need .